Store Terms of Use

  1. Payment in US Funds must accompany orders. (Contact our office at 1-800-837-5591 for information regarding the use of purchase orders.)
  2. Store purchases are non-returnable. Refunds may be allowed if the request for cancellation is received prior to shipment.
  3. After items have been shipped, returns are not allowed except in the case of defective items. Defective items must be returned to Starr before replacement items will be shipped.
  4. Pre-registration and pre-payment are required for all events. Registrations that do not include payment will not be processed.
  5. Purchase orders are not considered payment. Invoices will be issued for purchase orders received and must be paid within 30 days of approval; however, purchases submitted with a purchase order will not be confirmed until payment is received in our office.
  6. Registrations will only be accepted based on space availability for each event. Payment is required to secure your space, and space will be assigned in order of payments received.
  7. Cancellations received in our office at least two (2) weeks prior to the event will be assessed a 20% cancellation fee (per person, per event).
  8. Cancellations received less than two (2) weeks prior to the event are non-refundable. No refunds will be given for no-shows.
  9. Substitutions are allowed within the same event without incurring a cancellation fee. Please notify our office of substitution notice prior to the event.
  10. Pending the event, training, or contract, group discounts may be applied if the following guidelines are met: All of the group registrations must be submitted TOGETHER and payment in full is required at time of registration.

Shipping Policy

All in-stock items will be shipped within 5 business days of purchase or PO approval. We will determine the most efficient shipping carrier for your order. The carriers that may be used include: U.S. Postal Services (USPS) and United Parcel Service (UPS). We cannot ship by UPS to P.O. boxes. If expedited shipping is required, all additional fees will be charged to you. To submit a request for expedited shipping, or to ask a shipping related question, please contact info@starr.org.

REFUND POLICY

Requests for refunds shall be governed by the following policy:

Conferences and Trainings

  • Cancellations received in our office at least two (2) weeks prior to the event will be assessed a 20% cancellation fee (per person, per event).
  • Cancellations received less than two (2) weeks prior to the event are non-refundable. No refunds will be given for no-shows.
  • Substitutions are allowed within the same event without incurring a cancellation fee. However, there may be a fee to cover required materials for the training in addition to reprocessing. Please notify our office of your request for substitution prior to the event at info@starr.org.

Books and Resources

  • We do not accept returns on our physical products.

Online Courses or Programs

  • We do not refund payment for online courses or programs. If you purchased an online course and it is not what you expected, please contact us at info@starr.org to share your constructive feedback.
  • Online courses and programs, and credentials to access to each, are non-transferable.
  • Users shall have access to online courses for one year from the date of purchase.

STARR COMMONWEALTH eLEARNING PLATFORM: TERMS, CONDITIONS & PRIVACY POLICY

Thank you for purchasing access to the Starr Commonwealth eLearning platform. This purchase includes a non-exclusive, limited license to access and use our Professional Training and Coaching Materials (“Materials”). Use of these products is governed by the Terms and Conditions below.

By using the Starr Commonwealth eLearning platform, and specifically our Materials, you accept these terms. If you do not accept them, do not use this website or these Materials. Instead, contact us and inquire about a refund or credit.

By purchasing a license to use the Materials, the user accepts and agrees to abide by the following terms and conditions in connection with the use of The Materials. This End User License Agreement (the “Agreement”) is made and entered into effective as of the date of purchase by and between you (the “Licensee”) and Starr Commonwealth, its affiliates, representatives, successors and permitted assigns (collectively referred to as the “Licensor”), a Michigan nonprofit corporation located at 13725 Starr Commonwealth Rd., Albion, MI, 49224, United States of America.

RECITALS

WHEREAS, Licensor owns starr.org, the eLearning course catalog and associated contents, The Materials training material, and all collateral materials that accompany it (collectively “The Materials”) and retains full and complete title to The Materials and all updates and subsequent copies of The Materials regardless of the media or form in which the copies may exist, including copies made in violation of the terms of this License.

WHEREAS, The Materials are protected by the International Copyright and intellectual property laws.

WHEREAS, Licensor desires to grant Licensee a license to use The Materials as specified in this Agreement.

WHEREAS, Licensee wishes to use The Materials under the conditions set forth in this Agreement.

NOW, THEREFORE, in consideration of the mutual promises set forth herein, Licensee and Licensor hereby agree as follows:

1. LICENSE

Licensor hereby grants to Licensee a non-exclusive, non-assignable, non-transferable, and revocable license to use The Materials for personal use. Unless Licensee has signed a Certified Trainer Agreement, Licensee may not train or teach its employees, customers, and clients in the subject matter of The Materials. Without limiting the generality of the foregoing, Licensee agrees to the following:

a. Licensor owns all right, title and interest in all elements and all forms of embodiment of The Materials including without limitation the design, software, copyright, and trademark of The Materials.

b. The Materials will not be re-sold, lent, rented, assigned or transferred to any party in any form nor used to produce any other commercial product either for sale, lease, rent or to give away.

c. The Materials may not be duplicated for any purpose other than for archiving. The Licensee is entitled to allow persons who attend training sessions to retain only limited copies of the printed participant materials and will ensure that electronic versions of the materials are not distributed to or retained by participants.

d. Licensee agrees to purchase login credentials, licenses, and training materials for each participant from the Licensor at the current price and to neither provide nor permit training without such login credentials, licenses, and training materials.

e. The Licensee may not make The Materials available to people who have not been authorized by Starr Commonwealth.

f. The Licensee will not use The Materials to produce derivative works.

g. The Licensee will, if questioned, acknowledge the true copyright holder and supply a copy of this Agreement ensure that participants do not violate the copyright.

h. The Materials may not be modified or duplicated.

i. Notwithstanding the aforementioned, Starr Commonwealth encourages customers to use The Materials in accordance with the Fair Use Doctrine. Starr Commonwealth will not give legal advice, nor interpret the Fair Use Doctrine for customers, clients, licensees, or any other persons, but instead encourages the same to educate themselves (and/or seek legal counsel, as appropriate) as to permissible uses under the Fair Use Doctrine.

2. TRANSFER OF RIGHTS

Licensee may not transfer any rights granted under this license to any third party.

3. TERM

The Course License is effective for a period of one year from the date of purchase. The term of the license is extended for Trainers and remains active so long as certification maintenance obligations are met, if any are required. Licensee is required to comply with all terms and conditions. Licensor may terminate this Agreement and all rights and licenses granted hereby:

a. immediately on written notice in the event of transfer or use of The Materials in violation of this Agreement,

b. if Licensee fails to comply with any material provision of this Agreement and does not correct such failure within thirty days of written notice of such failure.

c. upon the terms and conditions set out in any other agreement between the parties or pursuant to which Licensee has been granted rights to use The Materials.

Upon termination the Licensee has no further right to The Materials, shall cease to use any portion of The Materials for any purpose and must return it to Licensor, or provide Licensor with evidence that The Materials has been destroyed.

This Agreement is binding upon, and shall inure to the benefit of the parties themselves. Licensee may not transfer or assign its rights or obligations under this Agreement to any person without the prior written consent of Licensor.

4. ACCURACY OF INFORMATION

While Licensor tries to ensure this information in The Materials is current and accurate, it offers no warranty that the information is error free. Licensee agrees that Licensor will not be liable for any claims or damages arising from any errors or inaccuracies in The Materials and the documents used in connection with it.

5. FAIR USE DISCLOSURE

The Materials contains copyrighted material the use of which has not always been specifically authorized by the copyright owner. Starr Commonwealth makes such material available in our efforts to advance understanding of the impact of trauma upon children, the benefits of resilience-focused programs, and social justice issues generally. We believe this constitutes a ‘fair use’ of any such copyrighted material as provided for in section 107 of the US Copyright Law. In accordance with Title 17 U.S.C. Section 107, and as a registered 501(c)(3) nonprofit organization, the material in this presentation is made available to enrolled students and instructors for research and educational purposes.

6. REFUND POLICY

Users must adhere to the terms of our Store Terms of Use and Refund Policy. Requests for refunds shall be governed as follows:

Conferences and Trainings

  • Cancellations received in our office at least two (2) weeks prior to the event will be assessed a 20% cancellation fee (per person, per event).
  • Cancellations received less than two (2) weeks prior to the event are non-refundable. No refunds will be given for no-shows.
  • Substitutions are allowed within the same event without incurring a cancellation fee. However, there may be a fee to cover required materials for the training. Please notify our office of your request for substitution prior to the event at info@starr.org.

Books and Resources

  • We do not accept returns on our physical products.

Online Courses

  • We do not refund payment for online courses. However, if you purchased an online course and it is not what you expected, please contact us no later than a week after purchase. If you have not submitted an assignment or test, we can switch you to another course.
  • Users shall have access to online courses for one year from the date of purchase.

7. PRIVACY POLICY

This privacy notice applies solely to information collected by Starr Commonwealth (www.starr.org), and is intended to notify you of the following:

  • What personal or identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
  • What you can do about the use of your data.
  • The security procedures we have in place to protect your information.
  • How you can correct or update any inaccuracies in the information.

Collection, Use, and Sharing

Starr is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us through email or other direct contact from you, and we will not sell or rent this information to anyone.

We will use your information to contact you in reply to your inquiry. We will not share your information with any third party outside of our organization, except when it is necessary to fulfill your request.

Unless you ask us not to, we may contact you through email in the future to tell you about new programs, services, publications or changes to this privacy policy.

You Control Your Information

You may choose to opt out of any future emails or other notifications from us at any time. By emailing or calling us, you are also able to:

  • Confirm what data we have about you, if any.
  • Change/correct any data we have about you.
  • Delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We know that your information is valuable, and we take precautions to protect it. When you submit sensitive information through our website, your information is protected both online and offline.

Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser or looking for “https” at the beginning of the address of the web page.

Starr also ensures that your information offline is protected. Only employees who need the information to perform a specific job, such as customer service, are granted access to personally identifiable information. The computers/servers in which we store personal information are kept in a secure environment.

Cookies

Starr uses “cookies” on this site. A cookie is a piece of data stored on your hard drive to help us improve your access to our site and identify repeat visitors. This means that when we use a cookie to identify you, you save time by not having to log in with a password more than once.

Cookies can also enable us to track and target the interests of our users, letting us enhance your experience on our site. Using a cookie is in no way linked to any personally identifiable information on our site.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites. We encourage you to be aware when you leave our site, and to read the privacy statements of any other site that collects personally identifiable information.

Surveys

Occasionally our team will request information via surveys. Participation in these surveys is completely voluntary, and you may choose whether or not to participate and therefore disclose your information.

Information requested may include contact information (such as your name and address), and demographic information (such as your Zip Code and age level). Survey information will be used for purposes of monitoring and/or improving your use of and satisfaction with our site.

If you feel that we are not abiding by this privacy policy, please call us immediately at 800.837.5591 or email info@starr.org.

Updated: November 9, 2019

8. HIGH RISK ACTIVITIES

The Materials are designed to recommend specific educational, counselling or therapeutic direction or actions. Clinical, educational, and professional recommendations and procedures outlined in The Materials are based upon sound principles, countless hours of research, writing, editing, and classroom training, and are drawn from over one-hundred years of experience gained in Starr Commonwealth clinics, campuses and facilities, but should be in no way taken as professional advice meant to contradict the judgment of highly trained professionals who interact with vulnerable populations on a daily basis. These materials are strictly reference material and make no implied or actual recommendations on how to run a school or clinic.

Accordingly, without limiting the applicability of certain sections of this Agreement, Licensor specifically disclaims any express or implied warranty of merchantability or fitness for a particular purpose. Licensee agrees that Licensor will not be liable for any claims or damages arising from the use of The Materials in any context.

9. LIMITED LIABILITY

Licensee is responsible for the selection and use of and results obtained from The Materials. Unless otherwise required by applicable law, Licensor shall not be liable for any indirect, special, exemplary, incidental or consequential damages or any damages resulting from the use of The Materials however caused including, without limitation, damages for personal loss or damage, loss of business profits, business interruption, loss of business information or other pecuniary loss, lost data, loss of computer time, failure to realize expected savings, and any other commercial or economic loss of any kind and arising in consequence of The Material’s performance, failure to perform, or other breach under this Agreement, irrespective of whether Licensor has advance notice of the possibility of such damages. Licensor’s total liability including, but not limited to, any possible liability for indemnity, defense and hold harmless obligations shall not exceed the total amount paid to Licensor under this agreement.

10. ALLOCATION OF RISK

Licensee agrees that the above warranties and limitations of liability reflect the allocation of risk among the parties and the price of The Materials.

11. INDEMNIFICATION

Licensee agrees to indemnify, defend and hold harmless Licensor from and against any claim in excess of the limitation set forth in this Agreement, and this limitation shall apply even in the event of breach of contract, active or passive negligence, or otherwise of Licensor, or any claim of failure of essential purpose.

12. GENERAL

Any controversy in relation to this Agreement or arising hereunder shall be governed by and interpreted in accordance with the laws of the state of Michigan, United States of America without regard to conflict of laws principles. The parties to this Agreement agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply and its application is expressly excluded.

This Agreement is considered to contain all such standard copyright and other protections as are commonly known in the trade and that violation of copyright law and/or international treaty provisions may result in both civil and criminal penalties.

No waiver or modification of any of the terms of this Agreement shall be valid unless made in writing and signed by Licensor. This Article and Articles 1-16 shall survive the termination of this Agreement for any reason. Should you have any questions concerning this Agreement you may contact Licensor by writing to:

Derek Allen, COO
Starr Commonwealth
13725 Starr Commonwealth Rd.
Albion, MI 49224
United States of America

13. FORCE MAJEURE

Neither party shall be liable for any delay or failure in performance due to Force Majeure, which shall mean acts of God, earthquake, labor disputes, and changes in law, regulation or government policy, riots, war, fire, epidemics, transportation difficulties or other occurrences which are beyond either party’s reasonable control.

14. ENTIRE AGREEMENT

This Agreement is entered into with the understanding that it embodies the entire agreement between the parties pertaining to the subject matter of this Agreement and there are no representations, warranties or other commitments pertaining to the subject matter of this Agreement that are not embodied in this Agreement in its entirety. If any terms or conditions of a purchase order conflict with those of this Agreement, then those terms and conditions in this Agreement shall supersede those in the purchase order.

15. SEVERABILITY

In the event any provision of the Agreement is held to be unenforceable for any reason, the unenforceability hereof shall not affect the remainder of this Agreement, which shall remain in full force and effect and enforceable in accordance with its terms, and shall be binding upon Licensee and Licensor as though the said provision or provisions had never been included.

Furthermore, it is the Parties’ intent that any unenforceable provision be construed and limited by any court that considers the matter so as to render it reasonable and enforceable.

16. HEADINGS

The headings for each Section are stated for convenience only and are not to be construed as limiting.

Revised: July 31, 2020