Starr Commonwealth is committed to educating and engaging stakeholders in an open, honest and authentic manner. One of the ways we do this is through social media.
Social media is a simple way for Starr to communicate with the caregivers, clinicians, educators and parents we serve, as well as with donors, program participants and other friends of our organization. It’s also a place for these stakeholders and the public at large to engage with us and our Starr community.
Our goal on social media is to provide information about our community-based programs, professional training and coaching, educational and behavioral health services and other resources to heal trauma and build resilience in children, adolescents and the professionals who serve them. Additionally, we see social media as a platform to encourage members of our Starr community and the broader public to engage with us in a positive way.
While we are not available 24/7, we are committed to monitoring our social media and responding to questions in a timely manner. We actively monitor our social media pages during business hours: 8 a.m.-5 p.m. Monday through Friday. Any messages received outside of normal business hours or on holidays will be answered the following business day.
We ask everyone who engages with us on social media to stay civil, respectful and on topic, leaning into our mission of creating positive experiences and our vision of universal hope and boundless love. By posting on our social media pages, you agree to honor our core values of seeing greatness, finding courage, promoting health and fostering healing and to follow the terms described below.
We reserve the right to restrict or remove any content that is deemed in violation of this policy or any applicable law, including but not limited to:
- Discriminatory messages and hateful speech of any kind toward any individual or group, including but not limited to age, gender, race, religion, nationality, sexual orientation or disability.
- Obscene, violent, profane, sexual or harassing language and links to sites containing such content.
- Statements that are defamatory, libelous or knowingly false with reckless disregard for the truth.
- Personal information such as identification numbers, home addresses, personal phone numbers or email addresses.
- Health information that violates privacy laws.
- Comments that suggest or encourage illegal activity.
- Copyrighted material posted without permission or content that violates the legal ownership interests of another party.
- Commercial advertisement, solicitation or disparagement.
- Comments that are not topically related or out of context to the particular social media post or article being commented on.
- Multiple or repetitive posts that are copied and pasted.
We will remove comments reflecting any of these types of behavior and will ban repeat offenders from the social media platform.
Starr is not responsible for and neither supports nor opposes comments placed by visitors on our social media platforms. Commenters are responsible for their own comments, username and any information they post on our social media.
Social media platforms are owned and operated by private companies that have policies and standards on posts and comments and the actions they may take against unauthorized content.
If you need immediate assistance, please call us at toll-free at 800.837.5591. For 24/7 access to our programs and resources, visit starr.org.
Starr retains the right to adjust this policy at any time. For questions about this policy, please email info@starr.org or call 800.837.5591.
